Refund policy

RETURN & REFUND POLICY

Welcome to Bad Unni. We always strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help you with returns and refunds according to the detailed terms below.

1. Return Window


  • Customers have the right to request a return or refund within 30 days from the date of receiving the item.
  • If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Requirements

To be eligible for a return, please ensure that:

  • The product must be unused, unwashed, and in the same condition that you received it.
  • The product must be in its original packaging with all tags attached.
  • You must provide a receipt, invoice, or proof of purchase from Bad Unni (e.g., your order confirmation email).

3. Non-Returnable Items (Exceptions)


  • Items purchased during major sale events, clearance sales, or free promotional gifts.
  • Intimate apparel (undergarments, swimwear) or personal accessories due to hygiene and safety reasons.
  • Products that are damaged, stained, torn, or altered due to customer handling after successful delivery.

4. Return Process


  • Step 1: Send your return request via email to hello@badunni.shop or contact us at +1 747 235 2711. Please include your order number and clear photos/videos of the product you wish to return.
  • Step 2: Our customer support team will review your request and provide further instructions within 24–48 business hours.
  • Step 3: Once your return is approved, please securely pack the item and ship it to the following address:
    Bad Unni
    102 Lynch Road, Fawkner, VIC 3060, Australia
Note: Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged, defective, or incorrect due to our error).

5. Refund Timeline and Methods


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, Bank Transfer, etc.) within 5 to 10 business days, depending on your card issuer's policy.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

  • Store Address: 102 Lynch Road, Fawkner, VIC 3060, Australia
  • Support Email: hello@badunni.shop
  • Phone Number: +1 747 235 2711